Returns and Exchanges Policy

We're thrilled to have you as a customer and hope you're delighted with your purchase! However, if it doesn't meet your expectations, we've streamlined the return process for your convenience.

Eligible Return Conditions:

1. Quality Issues: If the product itself has quality defects.
2. Shipping Damage: If the product is damaged during transit.
3. Incorrect Item: If the item delivered does not match what you ordered, provided it remains in resalable condition.

Conditions Not Covered by 14-Day No-Reason Returns:

1. Personalized or custom-made items.
2. Used products (electronics are considered used once powered on).
3. Visible wear on the product, its parts, or accessories.
4. Missing or severely damaged packaging that affects resale, excluding normal unpacking.
5. Items identified at purchase as non-returnable due to their nature.
6. Any other conditions that affect the item's suitability for resale.

How to Apply for a Return:

1. Returns for Personal Reasons: Within 14 days of receiving your order, email our after-sales service center, ensuring the item can be resold. Our team will respond within 1-3 business days, and you'll be responsible for shipping costs.

2. Returns for Quality Issues: Within 14 days of receipt, email service@mail.beyercart.com. Our customer service will review your request within 1-3 business days, and we will cover the return shipping costs.

3. General Returns: Contact the courier company directly within 14 days of receipt. Once they receive the item, they'll notify us about the refund. We will process the refund within 15 business days. Please provide your order number, name, phone number, and engage with our 24-hour online customer service for assistance.

We aim to make your experience with us seamless and satisfying, even when returns are necessary. Thank you for choosing us!